You can improve your customer service, call handling and productivity with a voicemail service from Chase Meadow Communications:
- Improve customer service by using an Automated Voicemail Attendant System
- Improve productivity by automating call handling
- Reduce the burden of handling mundane repeated queries
- Set different messages for different situations
- Provide users and groups with their own answering messages
- Access your voicemail remotely
- Automate ordering lines or information lines to give customers faster service.
Call Recording
By recording calls you can monitor disputes, check information and find out exactly what happens when someone contacts your company. It is a fantastic tool that allows you to monitor and assess your team's performance on calls.
Chase Meadow Communications have a number of call recording packages to suit any needs and all businesses, we will find the right one for your company.
Conferencing
Advanced conferencing tools aid sales, support and management alike. Your phone system could call your sales team when the conference is due to start, so there's no waiting for someone who has forgotten about the meeting. You can even interact with your team nationally, internationally or on their mobile, and use web based interaction to view PDF, PowerPoint, and Word documents.
You can reduce the distance felt by your team, bring them together to meet and discuss things the greener more efficient way through web conferencing.
Automated lines
Do you have a web-based ordering system? How about a phone line? By linking with your database we can build you an automated order handling service that can provide your customers with a fast, efficient way to order.
You can also link callers to an automated ordering helpline, which can inform them of the status of their purchase and delivery.
We can even help if you want to tell people if the car park is full, the gate is locked, the sky is grey or whether you are in Turin or Paris by setting up different messages for different situations, ensuring that your customers always know exactly what is going on.
To find out about how voicemail services from Chase Meadow Communications can enhance your customers' experience, call us on 0800 988 7200, or fill out our enquiry form.